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News

NTT Communications Corporation

September 27, 2013

Maybank Singapore signs SGD$55 million IT contract with Dimension Data and NTT Communications

IT investment will enable more reliable 24X7 customer service, improved user experience and business operations efficiencies as well as equip the bank to capitalise on future growth opportunities

Singapore, 27 September 2013 - Maybank Singapore has signed a SGD$55 million IT contract with Dimension Data Singapore and NTT Singapore to upgrade its IT infrastructure to improve service reliability, customer user experience and ensure that it is well-positioned to capitalise on future growth opportunities.

At a joint signing ceremony held today, Maybank Singapore’s Head of Information Technology and Virtual Banking, Mr Lim Kuo Siong said, “The IT infrastructure of a bank powers its entire operations and is a crucial aspect in ensuring that we provide the very best services to our customers. This investment will see the bank’s current infrastructure transformed into a world-class IT operation with more reliable, 24X7 banking service for our customers.”

This investment is an important step in furthering Maybank’s journey towards becoming a regional financial services leader. It also reinforces the bank’s commitment to the Singapore market and paves the way for further investment and transformation of business applications.

Mr Lim also emphasised that Maybank’s top priority is its customers. “We are constantly seeking out efficient services and better ways in which we can deliver improved end-user experience. Maybank needed an advanced data centre and IT operations to ensure that we would be closely aligned to the business vision and growth, and support the bank’s operations with improved business resiliency, reduced compliance and operational risk and enhanced operational readiness.

“By harnessing the latest technological advances, we can increase our network's effectiveness and ensure maximum system uptime so that our customers can conduct their banking transactions seamlessly and securely at any time, and anywhere in the world. This will also bring about cost and operational efficiencies through infrastructure virtualisation and consolidation,” he said.

Partnership with Dimension Data and NTT Communications

On appointing Dimension Data and NTT Communications as its partners on this IT transformation journey, Mr Lim said, “We look forward to working with Dimension Data and NTT and to a smooth transition process.”

Bill Padfield, CEO of Dimension Data Asia Pacific, “We believe that our proven track record for data centre consolidation and relocation, coupled with our capabilities in virtualisation and deep knowledge of the financial industry, made us the preferred partners for Maybank Singapore. The impetus for data centre consolidation goes beyond operational and capital expenditure. By simplifying the management of their infrastructure, we can also provide better agility, better resilience and better utilisation of assets. This will not only help Maybank to achieve cost savings, but also consistency of service and ultimately customer loyalty.”

Theodoric Chan, COO of NTT Singapore said, “With our established reputation for data centre design and management, global infrastructure and network services in 160 countries, Maybank will have the best IT and banking platform that will enable it to continue to deliver excellent customer service to its customers locally and globally.”

About Maybank

The Maybank Group is Malaysia’s regional financial services leader with an international network of over 2,200 offices in 17 countries. The Group offers an extensive range of products and services, which includes commercial banking, investment banking, Islamic banking, stock broking, insurance and takaful and asset management. It has over 46,000 employees serving more than 22 million customers worldwide.

Maybank is committed to bringing seamless banking and a wider spectrum of value-added financial services to our valued customers. By harnessing the latest technological advances to increase our network's effectiveness, our customers   are   able to conduct their banking transactions at anytime and anywhere in the world, via the traditional as well as electronic channels.

Maybank Singapore is one of the Group’s largest overseas operations. As at December 2012, Maybank's total assets in Singapore were S$36.4 billion. With 1,400 employees, we are well positioned to provide highly-personalised services and locally-oriented approaches, which will further enhance the Bank's standing in the local banking scene.

About NTT Singapore

NTT Communications provides consultancy, architecture, security and cloud services to optimize the information and communications technology (ICT) environments of enterprises. These offerings are backed by the company’s worldwide infrastructure, including leading global tier-1 IP network, Arcstar Universal One™ VPN network reaching 160 countries/regions, and over 140 secure data centers. NTT Communications’ solutions leverage the global resources of NTT Group companies including Dimension Data, NTT DOCOMO and NTT DATA.

Established in 1997 as a wholly owned subsidiary, NTT Singapore is the regional headquarters of NTT Communications for the Asia Pacific Region providing high-quality connectivity, data center solutions, security services, IT management services, voice and conferencing solutions and solution integration services to enterprises worldwide. http://www.sg.ntt.com

About Dimension Data

Founded in 1983, Dimension Data plc is an ICT services and solutions provider that uses its technology expertise, global service delivery capability, and entrepreneurial spirit to accelerate the business ambitions of its clients. Dimension Data is a member of the NTT Group.

In Asia Pacific, we operate in over 60 offices across 13 countries. We help clients plan, build, support, manage, improve and innovate their ICT infrastructures. It combines an expertise in networking, security, data centre solutions, Microsoft solutions and converged communications and contact centre technologies, with advanced skills in consulting, integration, training and managed services. www.dimensiondata.com


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